Credit Guide v4.0  ·  AFG Privacy Consent Form V10 (Released July 2022)

We are here to help

We offer choice

As a mortgage broker, we offer choice, experience and have an obligation to act in your best interests when providing credit assistance. It’s why we are focused on understanding your goals and circumstances, so that we can find the right loan solution for you.

We offer convenience

With an understanding of what matters to you and what you are looking for, we can research home loan options on your behalf, saving you time and effort.

We help to progress your application

We’re here to prepare and help progress your loan application, and work with our lender network to help secure your loan.

Please note AFG and your mortgage broker does not provide tax, legal or accounting advice. Any information contained in this document is of a general nature only and does not take into account the objectives, financial situation or need of any particular person. Before making any decision, you should consider the appropriateness of the information and consult your own tax, legal and accounting advisors.

The Credit Guide

This Credit Guide contains key information that you need to know to make an informed decision about your loan options. It’s important that you take the time to read and understand all the information contained in the guide. It summarises our offerings, fees and commissions we may receive, and the process to follow if you have a complaint. Please don’t hesitate to ask if you need more information or clarification.

About your broker and licensee

Broker	Patrick John Ryan (Known as: Pat)
Credit Representative	Not Applicable
Organisation / Trading Name	Ryan Finance Group
Address	Level 10, 10 Market St, Brisbane, QLD, 4000
Phone	07 3122 8082
Mobile	0414 242 212
Email	admin@ryanfg.com.au
Australian Credit Licence	Southeast Solutions Pty Ltd, Australian Credit Licence 395139 (Licensee)
ACN of ACL holder	145 925 953

Lenders and products

As a broker, we are able to offer choice across a number of products and have the opportunity to be accredited to arrange loans with a range of lenders. These lenders are part of our aggregator’s (Australian Finance Group Ltd, AFG) lender panel through which we submit loan applications. In order to submit loan applications, a broker is required to be accredited with that lender. We are not accredited with every lender in the panel. Typically, brokers are accredited with 10 to 15 lenders. If we are not accredited with a lender you require, we can refer you to another AFG broker who is.

Lenders we have settled loans with in the last 12 months include: Pepper Asset Finance, Granite Home Loans, UBank, Angle Finance, Funding, Selfco Leasing, AFG Home Loans (Align / Bright / Retro / Options), Maple Asset Finance, Scottish Pacific Debtor Finance, Deposit Power, Suncorp Bank, Commonwealth Bank, Macquarie Bank, St George Bank, ANZ, NAB, Bankwest, La Trobe Financial, Westpac, Bank of QLD, Resimac and Pepper Money.

Six most commonly used lenders by our Licensee (previous 12 months)

1. Macquarie Bank	17.57%
2. NAB	11.37%
3. Bankwest	10.76%
4. AFG Home Loans (Retro)	10.46%
5. St George Bank	10.17%
6. AFG Home Loans (Options)	6.76%

Fees, charges, commission and disclosures

Fees payable by you to third parties

When the loan application is submitted, you may need to pay the lender’s application fee, valuation fees, or other fees associated with the loan application process, even if the application for the loan is ultimately unsuccessful.

Fees payable by you to us or the Licensee

If a fee is payable by you, this will be disclosed in a Credit Quote that will be provided to you. If a Credit Quote is not supplied, this indicates that we do not charge consumers any fees.

Payments received by us or the Licensee

We, and our Licensee or aggregator Australian Finance Group Ltd (AFG), may receive fees, commissions, or financial rewards from lenders or lessors in connection with any finance we arrange for you. These fees are not payable by you. The commission / brokerage amount depends on the amount of finance and may vary from product to product; we can provide a reasonable estimate on request. Commissions are paid based on a percentage of the loan balance drawn down, in most cases net of any amounts held in an offset account. By following responsible lending requirements, we will ensure the loan recommended to you is not unsuitable for your situation and objectives.

Fees payable by us to third parties

We may pay fees to call centre companies, real estate agents, accountants, lawyers and others for referring you to us. These referral fees are generally small amounts in accordance with usual business practice and are not payable by you. On request you can obtain a reasonable estimate of the amount and how it is worked out.

Tiered servicing arrangements

Through our relationships with lenders, we may have access to tiered servicing arrangements. Benefits can include faster processing, better information or greater levels of assistance for obtaining loan approval. We will advise you of any tiered service arrangements in place with a particular lender we have proposed at the time recommendations are made. Access is not based solely on volume and does not entitle us to any additional commissions or payments outside of what we have disclosed, or any preferential client discounts.

Other disclosures, benefits or interests

We are prohibited from accepting gifts or inducements over $300. Any benefit given to your broker greater than $100 and less than $350 will be recorded in a Gifts Register, a copy of which is available to inspect on request.

Referrals. We may receive referrals from accountants, financial planners, real estate agents and others, and may pay a commission or fee to the referrer. We hold referral relationships with Broli Finance, Bond Property Lawyers and Compare and Connect. Details of any remuneration will be included in the Credit Proposal document provided to you.

Credit & valuation reports. We may be provided access to free services such as credit reports and valuations from our lenders; details will be included in the Credit Proposal Disclosure document.

Multiple roles, related parties & shareholding. We may act in other roles related to the credit assistance provided to you, and may hold shares or securities in AFG or the lenders we recommend. Details of any relevant remuneration or possible conflicts will be included in the Credit Proposal Disclosure document. Where we are unable to act due to a conflict of interest that cannot be managed appropriately, we will refer you to another party.

AFG & AFG Home Loans. AFG Home Loans Pty Ltd (including AFG Securities Pty Ltd) are wholly owned subsidiaries of AFG. AFG may receive additional remuneration for any white label AFG Home Loans or securitised AFG Securities products that are settled, in addition to amounts paid to AFG as aggregator and/or licensee. Details will be disclosed in your AFG Home Loan documentation.

Complaints

Step 1. Most complaints arise from miscommunication and can usually be fixed quickly. Please contact Pat first and express your concerns. You can request a written response at this time, even if the complaint is resolved in the first 5 working days.

Step 2. If the issue is not satisfactorily resolved within 5 working days, we will apply our internal complaints process and escalate to our Complaints Officer, whom you may also contact directly:

Complaints Officer	Patrick Ryan
Phone	0414 242 212
Email	pr@ryanfg.com.au
Address	PO Box 486, Noosaville QLD 4566

The maximum timeframe to provide a written response is 30 days, although we aim to resolve issues much sooner.

Step 3. If you are not completely satisfied after the above steps, the external dispute resolution (EDR) process is available to you at no cost:

Australian Financial Complaints Authority (AFCA)	Phone 1800 931 678 · info@afca.org.au · www.afca.org.au GPO Box 3, Melbourne VIC 3001

Things you should know

We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.

Privacy Disclosure Statement and Consent

Each consent given in this document continues until withdrawn in writing.

I/We consent to you using Personal Information, financial information and Credit Information about me/us for the purpose of arranging or providing credit, providing credit assistance, insuring credit, and for direct marketing of products and services offered by you or any organisation you are affiliated with or represent (each of which may contact me/us for such a purpose including by telephone and electronically), and acknowledge that you may receive a fee or commission for referring me/us to a product or service provider, such as an insurance provider. In this document “you” means each of Australian Finance Group Ltd (AFG), each subsidiary of AFG, the Appointed Credit Service Provider and their organisation, and any assignees or transferees of the commissions relating to any credit provided to me arranged by the Appointed Credit Service Provider or their organisation. In this document, ‘Personal Information’ includes any sensitive information (including health information) and any information I/we tell you about any vulnerability I/we may have.

The Personal Information provided by me/us will be held by you. I/We can obtain a copy of AFG’s Privacy Policy at www.afgonline.com.au. If I/we do not provide the requested Personal Information, I/we acknowledge that you may be unable to assist in arranging finance or providing other services.

You may disclose Personal Information about me/us to the following types of entities, some of which may be located overseas (including in the USA, Canada, Malaysia, India, Ireland, the United Kingdom, Serbia, Nepal, South Africa, Fiji, Sri Lanka, Bangladesh, Hong Kong, China, Vietnam, Croatia, Ukraine, Spain and the Philippines):

• any persons who provide credit or other products or services to us, or to whom an application has been made for those products or services;
• any financial consultants, accountants, lawyers and advisers;
• any industry body, tribunal, court or otherwise in connection with any complaint;
• any person where you are required by law to do so;
• any of your associates, related entities or contractors (including printing/publication/mailing houses, IT service providers, cloud storage providers, lawyers/accountants);
• our referees, such as our employers, to verify information we have provided;
• any person considering acquiring an interest in your business or assets;
• any organisation providing online verification of our identities;
• credit reporting bodies and other credit providers.

Credit information

I/We hereby authorise you to receive Credit Information from any lender about my/our credit affairs, and to provide any relevant real estate agent, lawyer, conveyancer, agent or person authorised by me access to my Credit Information, with details of whether finance has been approved and, if so, the terms of that approval, including providing a copy of any approval letter. I/We appoint you as our agent and authorise you to obtain our Credit Information (including both consumer and commercial credit eligibility information) from a credit reporting body on our behalf, to use that Credit Information to assist you to provide services (including credit assistance) to me/us and to assist me/us to apply for credit, and to exchange my/our Credit Information with a credit reporting body. I/We acknowledge that you consent to these authorisations being provided in an electronic form (if applicable).

Receiving information electronically

I/We consent to receiving credit assistance documentation and loan application information electronically. I/We acknowledge and agree that paper documents may no longer be given, electronic communications must be regularly checked for documents, and this consent to receive electronic communications may be withdrawn at any time.

Video or audio conference recording

I/We consent to you obtaining Personal Information, financial information and Credit Information about me/us by way of video conference and/or audio conference for the purpose of arranging or providing credit, providing credit assistance or insuring credit, and give my/our permission for that video and/or audio conference to be recorded and provided to a credit provider, insurer or government agency for this purpose.

Appointed Credit Service Provider: Patrick John Ryan, Ryan Finance Group · admin@ryanfg.com.au · 0414 242 212.